Associate Director - Product Management, XCell^® ATF Systems

The Associate Director Product Management XCell® ATF Systems will lead the control system product segment for the ATF products used for intensified bioprocessing applications. Systems will be semiautomatic and fully automatic functionalities including ATF controllers/hardware/software and the associated filtration consumables. 

The Associate Director Product Management ATF Systems will be responsible for driving and ensuring the long-term success of this business. The Product Manager will be responsible to understand the market needs, understand competition and accordingly drive our ATF systems design efforts that are highly competitive and meet/exceed customer needs. This will be a “hands-on” operationally focused position managing the order lifecycle process from quoting to delivery.  Working externally with the sales team, this position will be responsible for driving the Technology adoption and driving the internal organization to support and expand the product range.

Responsibilities

• Derive strategy and tactics, and manage the product life cycle to ensure business growth and strong customer satisfaction
• Support the global Sales organization, providing effective product positioning, sales tools, training, competitive analysis and in-field support as needed
• Analyze and respond to technical questions related to product use and performance, tangential flow filtration, product quality, and service features
• Derive forecast to ensure accurate demand planning, product build and revenue attainment
• Be responsible for assessing business performance through KPI tracking.
• Collaborate with sales and engineering to develop new or improve existing products based on VOC
• Work with Operations and Customer Service to ensure on timely delivery of products and services
• Drive resolution of customer inquiries and complaints with required internal functions including Quality, Supply Chain, Manufacturing and R&D
• Liaise with Marketing to develop effective product collateral and campaigns

Qualifications

• A BS degree or higher in an engineering or science discipline, with MBA is preferred
• A minimum of 10 years of experience in commercial product management, business management or sales and marketing
• Experience with hardware/equipment and filtration operations in bioprocessing is preferred
• Customer facing experience and the ability to build mutually beneficial, trusting relationships with internal and external stakeholders
• Strong attention to detail with excellent verbal and written communication skills
• Ability to take initiative, hold team members accountable for deliverables, and obtain support across departments
• Strategic, tactical and analytical thinking
• Ability to travel (including global travel), up to 25%
• Proficient in MS Office Suite (Word, Excel, PowerPoint, Project and Visio)