Essential Duties and Responsibilities:

Manage a global FAS (Field Application Scientist) team working in coordination with the Repligen sales team and product management to provide pre- and post-sales support to customers for the Repligen downstream portfolio. 

This will include responding to customer requests for second line technical support, giving technical seminars, performing technology demonstrations, providing on-site/in-lab support and troubleshooting.

• Act as a mentor and role model to ensure effective communication and education to develop both Product and Application expertise.
• Develop and execute project plans to meet customer needs using Repligen technologies.
• Facilitate FAS (Field Application Scientist) team communication and sharing of best practices to improve customer satisfaction/support. 
• Track, trend and report on key applications metrics on the adoption and use of upstream technologies.
• Review team call reports for high level strategy and technical alignment. Use industry and product knowledge to help drive new opportunities/evaluations.
• Help summarize and maintain product and industry literature and messaging for global FAS (Field Application Scientist) team.
• Train and coach applications scientists on current and new products, product capabilities/ benefits, customer and industry trends motivate, coach and develop the team in a changing business environment.
• Draft detailed technical protocols/reports from customer interactions
• Provide voice of customer, industry trends and competitor knowledge to aid in the sales process and business objectives. Participate in new product testing.
• Contribute to applications data and collateral generation by liaising with Product Management, Marketing and R&D.

Education and/or Work Experience Requirements:

• A Bachelor’s degree or higher in a scientific (biology/biochemistry) or engineering (chemical) field
• 15+ years’ experience working in a cell culture discipline in a development or manufacturing technical support setting in the bioprocessing industry. Working knowledge of cell culture operations (seed train, fed batch, perfusion), TFF, scale-up/scale-down, tech transfer and cGMP requirements.  Prior field-based support experience would be beneficial.
• Strong leadership and management skills. 5+ years in a management or supervisory role.
• Excellent strong verbal/written communications and presentation skills and attention to detail are required. Fluency in English
• Strong problem solving and analytical skills
• Ability to prioritize and work independently to achieve defined goals
• Ability to work well within a global, cross functional team
• Must be willing and able to work flexible hours to accommodate client schedules
• Up to 30% domestic and international travel